FLOWLITH
Refund and Cancellation Policy
Flowlith and IRIS AI
Version date 1 October 2026
This Policy explains charges, cancellation, usage-credit expiry and refunds for Flowlith's monthly SaaS service. It forms part of the Terms and Conditions. It distinguishes a change of mind from a billing error or failure to supply the purchased service. Mandatory consumer and payment rights take priority over any general non-refund rule.
This Policy applies to Flowlith and its IRIS AI agent interface. The legal operator is identified at the end of this Policy. Correspondence address: 1/266, THAMARASSERY VIA, Kudathai, Kozhikode, Kerala 673573, India. For billing, cancellation, refunds and complaints, contact Jubsan at jubsan@flowlith.com. Website: www.flowlith.com.
Charge | Treatment |
|---|---|
Monthly subscription | Paid upfront for access during the billing period and any included allowance shown at checkout. |
Pay-as-you-go usage | Charged at the disclosed metered rate, separately from the subscription except where the plan expressly includes it. |
Initial usage payment and top-ups | An advance toward chargeable usage to the extent itemised as prepaid usage credit. It is not an installation fee. |
Promotional or included credits | Subject to clearly disclosed validity and use conditions. Free promotional value has no cash refund value, without reducing rights concerning a paid purchase. |
Before you pay, the checkout or order must identify the total amount, taxes or their calculation, billing period, renewal arrangements, usage rates, metering units and credit-expiry conditions. Automatic renewal and automatic top-ups require your informed payment authorisation. Payments and approved refunds are handled through Razorpay or another method expressly agreed before payment. No separate early-termination penalty applies.
Cancel future renewal in the dashboard or email jubsan@flowlith.com. An email cancellation is effective when received; our acknowledgement is not a condition. No 30-day advance notice is required. Unless you request immediate closure, you retain access for the remainder of the paid billing period and renewal then stops. Usage you continue to authorise during that period may still consume credits or incur disclosed charges.
For an ordinary voluntary cancellation or under-use, we do not normally refund the unused part of a subscription period that has already begun. The exceptions in sections 6 and 7 apply, including mandatory withdrawal rights, incorrect renewal charges and our failure to supply the purchased service. We do not charge a separate cancellation penalty.
If you cancelled effectively before renewal but are nevertheless charged for the next period, we will correct the error and refund that renewal payment. Cancelling renewal does not itself delete the account, revoke every external integration or change the original validity of usage credits. You should also stop any workflows you do not want to keep running.
Prepaid credits are consumed as the disclosed chargeable usage occurs. Properly metered, authorised usage that has actually been supplied is ordinarily non-refundable merely because you did not obtain your hoped-for business result. Incorrect metering, unauthorised charges and service defects remain subject to review and applicable remedies.
Unused purchased credits expire on the date, or at the end of the validity period, disclosed before that purchase and recorded with the balance. Included monthly allowances may reset at the end of the billing period if the plan says so. We will not invent an expiry after purchase, shorten purchased-credit validity retrospectively or enforce an expiry forbidden by applicable law. If no expiry was disclosed before purchase, no expiry will be applied to that purchase under this Policy.
Subject to the exceptions in this Policy, purchased usage credits are not normally cash-refundable for a voluntary cancellation or change of mind, and validly expired credits are not reinstated merely because they were unused. A requirement to maintain an active subscription to spend credits must be disclosed before purchase. Cancellation of renewal does not itself accelerate expiry. Credits are for Flowlith services, not transfer, interest or general cash withdrawal.
If we discontinue the relevant service or close your account for our convenience without your breach, we will return the unexpired purchased-credit balance attributable to service we will not supply, along with the unused prepaid subscription portion. Credit expiry cannot remove an existing refund entitlement. A breach allegation does not automatically permit punitive forfeiture of prepaid funds.
Confirming account deletion in the dashboard requests immediate account closure, stops future renewals and top-ups, disables access and future agent activity, and starts the seven-day deletion process for ordinary Customer Content described in the Privacy Policy. It is different from simply cancelling the next renewal. Export or request return of needed content before confirming deletion.
Voluntary immediate deletion does not automatically create a refund entitlement for the remainder of the paid period or remaining credits, but it cannot waive a statutory or contractual refund right. Before final confirmation, the deletion flow must explain loss of access and the consequences for any remaining balance. Limited billing and legal records may be retained to complete refunds and meet legal obligations. You may contact jubsan@flowlith.com about a refund after account closure.
We will investigate duplicate payments, charges after effective cancellation, incorrect rates or metering, failed credit delivery and payments taken without the required authorisation. Where an error is established, we will correct it and return money not properly due. A customer who is entitled to a cash refund will not be forced to accept credits against a future invoice.
If paid Services are not supplied, materially differ from what was purchased, or have a defect for which we are responsible, contact us promptly. Depending on the circumstances and applicable law, the remedy may be correction, repeat performance, a proportionate price reduction, cancellation or a refund. We will not insist on repeated attempts where the law permits an immediate remedy. A general AI-accuracy disclaimer does not excuse a failure to deliver the agreed service with reasonable care and skill.
For business Customers, where we cannot remedy a material service failure within a reasonable period, you may end the affected service and receive a proportionate refund of the prepaid period not supplied and unexpired purchased credits that cannot be used. This does not reduce mandatory or other expressly agreed remedies. Service credits or an extension may be agreed, but are not the exclusive remedy where another remedy is due.
Nothing in this Policy excludes rights under applicable consumer law, including the Indian Consumer Protection Act, 2019 where it applies, or mandatory protections in another country. Whether you are a protected Consumer depends on the actual transaction and applicable law. Business use is not automatically covered merely because the account belongs to an individual.
Where EU/EEA or UK distance-contract rules apply, a Consumer generally has 14 days from entering the service contract to withdraw without giving a reason, subject to applicable exceptions and any longer period required by law. You may exercise an applicable right through the dashboard withdrawal facility where required, by email to jubsan@flowlith.com or by another clear statement sent to the company address. The sample statement below is optional. We will provide any legally required online withdrawal function and confirmation; ordinary subscription cancellation does not replace a statutory withdrawal process.
If you expressly request that a service start during the withdrawal period, we may charge only the lawful proportion for service actually supplied before withdrawal, and only where the required information and request were obtained. We will not assume that account activation alone waives the right. For a service contract, a right is lost on full performance only where the applicable legal conditions, including the required consent and acknowledgement, have been met. Any separate digital-content exception requires its own legally valid conditions.
Where these statutory withdrawal rules apply, reimbursement will be made without undue delay and no later than 14 days after we are informed of withdrawal, except for any deduction or timing rule expressly permitted by applicable law. Missing required pre-contract information can extend withdrawal rights. Mandatory rights to remedies for defective services, unfair terms or unauthorised payments remain unaffected even after a withdrawal period ends.
Optional withdrawal statement: To Flowlith, jubsan@flowlith.com, at the address in section 1. I give notice that I withdraw from my contract for the following service: [identify service]. Contract date: [date]. Account email and order/payment reference: [details]. Consumer name and address: [details]. Date of notice: [date]. Signature is needed only if this statement is sent on paper.
Email jubsan@flowlith.com with your account email, payment or invoice reference, date and amount, and a short explanation. Supply supporting information where relevant. Do not send full card details, passwords or one-time codes. Notify us as soon as reasonably possible. The time limits provided by applicable law remain unaffected.
Jubsan is the customer and privacy grievance contact. We acknowledge consumer complaints within 48 hours, provide a copy of the recorded complaint where required, and address them within one month or any shorter applicable legal period. We may ask for proportionate verification to ensure a refund goes to the proper payer, without using verification to obstruct a valid claim.
Approved non-statutory refunds will normally be initiated within seven business days of approval. A shorter statutory deadline takes priority and runs from the event specified by law, not from a later discretionary approval. Refunds go to the original payment method and original transaction currency unless another lawful arrangement is agreed. Bank or payment-provider posting times may vary. We do not promise an exchange-rate outcome for a customer's separate currency conversion or deduct undisclosed processing fees from a refund we owe.
Please contact us about an error so it can be resolved, but you are not required to wait for our internal review before exercising a lawful chargeback, bank dispute, consumer complaint or court remedy. We may provide relevant billing and usage evidence to a payment provider and dispute a demonstrably false claim. Raising a genuine dispute is not itself misconduct. Unrelated personal content should not be disclosed merely to defend a billing claim.
Changes will be published with an updated version date. Material adverse changes will receive at least 30 days' notice where practicable and any consent required by law. The refund and expiry conditions accepted for an existing purchase continue to govern that purchase unless a lawful change is expressly agreed or benefits you. A later policy cannot retrospectively remove accrued rights. Mandatory rights and these refund provisions take priority over conflicting general non-refund wording elsewhere in the Terms.
Legal operator: Mantiq Private Limited, trading as Flowlith, CIN U62020KL2026PTC102848, incorporated in India on 28 April 2026.